Senator Nancy Binay lauded Cebu Pacific after the airline introduced that will probably be eradicating the expiration date of its journey fund and increasing its journey voucher validity to 18 months beginning August 1.
“We thank Cebu Pacific for heeding the decision of airline passengers. Isa sa mga napagusapan natin noong nakaraang Senate listening to ay ang journey fund at journey voucher. That is simply step one. Malaking bagay itong desisyon ng Cebu Pacific para patunayan na nakikinig sila sa hinaing ng kanilang mga prospects,” Binay mentioned.
Sen. Binay additionally famous how Cebu Pacific now has clear pointers on compensation for flight disruptions.
In keeping with Cebu Pacific, passengers who’ve skilled disruptions in flight operations can now avail of two-way journey vouchers for flights canceled inside 72 hours, and one-way journey vouchers for flights delayed for 4 to 6 hours.
“The protection and comfort of passengers ought to at all times be our prime precedence. Magandang nasagot na ng airline kung ano ba ang pwedeng gawin ng mga pasahero kapag could flight disruptions. I hope na maayos na rin ang hotlines nila at customer support,” she mentioned.
“I consider this can be a step in the correct route to earn again the belief of the general public at maresolba ang mga aberyang nararanasan ng ating mga pasahero,” she added.
Final month, Binay led the joint investigation of the Senate committee on tourism and the Senate committee on public providers on passenger complaints towards airways.
The listening to was prompted by a decision filed by Binay on complaints towards Cebu Pacific about overbooking, offloading and glitches in reserving flights.
In the course of the listening to, the airways admitted lapses of their operations and vowed to work with all stakeholders to enhance their providers.
Picture credit: Adisak Krongsawat | Dreamstime.com